The Ye Olde Kings Head welcomes people with disabilities and has developed the access statement to address some of the more common issues that disabled people face.
Recognition has been given to include guests with an impairment, which could include mobility, sight, hearing, learning disabilities or any hidden impairment. The Ye Olde Kings Head aims to ensure that all employees, guests and others who use the hotel are treated equally and according to their needs.
The hotel is located on Lower Bridge Street Chester.
The nearest rail station is Chester with wheelchair access from all routes
There is coach drop off point for National Express approximately 15 minutes’ walk from the hotel
Guide dogs are allowed in all the rooms.
ARRIVAL & CAR PARKING FACILITIES
Please note car parking is free to all guests. As a hotel operating at 7 rooms, we only have 4 car parking spaces, these spaces are on a first come first serve basis.
The hotel’s main entrance is on Lower Bridge Street
The hotel has overnight car parking on Castle Street, Private Ye Olde Kings HeadParking
The car park is paved and entrance to the main hotel is a 1 minute walk from the car park
MAIN ENTRANCE & GROUND FLOOR
The main entrance is on Lower Bridge Street
Reception is located on the ground floor in the bar area
The registration card can be enlarged if required
The main restaurant and bar are located on the ground floor
The flooring throughout the ground floor is tiled on one half and carpet on the other
There is a number of low level seating and also upright chairs throughout the bar & restaurant
For assistance with phone calls, please ask at reception
The gentleman’s toilet is located on the ground floor, with one step from the bar
The ladies’ toilet is located on the ground floor, with one steps from the bar
The flooring in all toilets is tiled
PUBLIC AREAS, DINING ROOM & BAR
The restaurant is located on the ground floor adjacent to the bar
The bar is located on the ground floor
The restaurant and bar floor surface is tiled/carpet
Restaurant tables and chairs can be moved
Restaurant has armless chairs, tables have a central support
Lighting levels in the reception, bar and restaurant is generally lower in the evenings
Menus can be enlarged on request
Restaurant meals can be served in bedrooms upon request
The bar has tall stools directly in front all the way around the front face
Full table service is available within the bar / restaurant
Please inform us of any dietary requirements on booking
There is no shop within the hotel. Newspapers can be ordered via reception.
Essential toiletries are available via reception
A small newsagents is located five doors up on your left as you walk out the main entrance.
A Tesco Express is located four minutes’ walk from the hotel; walk up Lower Bridge Street to the top and turn right onto Pepper Street.
We don’t have any leisure facilities on site.
We have 3 tables which are situated at the front of the building. You are permitted to take drinks to this area and smoke.
BEDROOMS & SLEEPING AREAS
Bedrooms are found on the 2nd floor of the Ye Olde Kings Head
The Ye Olde Kings Head has 14 steps to the first floor, a further 17 steps to the second floor accommodation.
Flooring in the bedroom is short pile carpet
Hypo allergenic bedding and feather pillows are available on request
All bedrooms are non-smoking
TVs provide subtitles
All bathrooms have walk in shower cubicles which have a step into them, apart from Room 6, where a bath is provided
All bathrooms are en-suite
Flooring in the bathroom is tile
A “recognised Assistance Dog” is one which has been specifically trained to assist a disabled person and which has been qualified by one of the charitable organisations registered as members of Assistance Dogs UK. (Canine Partners, DOG A.I.D, Dogs for the disabled, Hearing dogs for deaf people, Support dogs for guide dogs and medical detection dogs).
Dogs which we accept within the hotel:
Assistance Dogs used for fetching and carrying people with manipulative and ambulatory impairments
Support dogs for stress and anxiety
Guide dogs for visually impaired and blind people
Hearing dogs used by low hearing and deaf people
Bowls and beds can be provided for assistance dogs, please specify on booking
If you require any assistance during your stay please contact the hotel. The duty manager can also be contacted by dialling 01244 324 855.
We have a set evacuation procedure. The alarm signal is a continuous siren. In the event of a fire alarm please make your way out of your room and a member of the team will come to assist you.
All front of house staff have regular training.
Due to the history of the building in some rooms you may encounter poor signal (The wi-fi may be intermittent during storms) the thick walls along with city center signal sharing means signal will be poor.